Help Center

SloWisp Official FAQ

I. Product & Usage

Q: How do I add essential oils or perfume to my bracelet? A: Every bracelet comes with our exclusive scent pendant, "The Breath Bead." For your convenience and care, The Breath Bead features a delicate clasp design, allowing you to easily detach it from the bracelet. When adding fragrance, we recommend first detaching the pendant and laying it flat. Then, use the exclusive injection tool provided in your package to draw a small amount of your favorite essential oil and precisely inject it into the bead. Once absorbed, elegantly clasp it back onto your bracelet. Please note: To ensure ultimate precision and prevent spills, please do not use standard droppers or spoons.

Q: Will the fragrance directly touch and damage the crystals or jade? A: Not at all. This is exactly the unique design of SloWisp. The Breath Bead is designed as a pendant hanging on the outside of the bracelet, rather than being threaded on the main string like regular beads. This suspended design not only adds visual depth but also perfectly isolates the essential oil from the main crystals, protecting the natural luster and energy of the raw stones.

Q: How long does the scent usually last? A: The longevity of the scent depends on the concentration of the essential oil or perfume you use. Generally, one precise injection can maintain a subtle fragrance for 3 to 5 days. When you wish to change your mood or scent profile, simply wait for the previous fragrance to naturally dissipate, or use the professional injection tool to carefully extract any remaining liquid before injecting the new fragrance.

II. Collections & Meanings

Q: How should I choose the right SloWisp bracelet for me? A: Our four core collections correspond to different emotional needs and energy resonances. You can choose based on your current inner state:

  • The Aura: Perfect for moments when you need to boost your confidence and reshape your personal energy field.

  • The Serendipity: Created for those yearning to embrace life's little joys and attract beautiful connections.

  • The Inner Peace: If you are navigating fast-paced anxiety, this collection combines with fragrance to offer you mindfulness and relaxation wherever you go.

  • The Abundance: Designed to attract prosperity and positive energy, ideal for individuals focused on career and personal growth.

III. Care & Customization

Q: Can I customize my own unique bracelet? A: We highly encourage our customers to participate in their self-healing creation. We are currently upgrading our online experience, and soon you will be able to use our 3D visual customizer on the website to select crystals with different meanings to pair with your exclusive The Breath Bead. For now, if you have specific pairing requests, please feel free to reach out to our customer service via email.

Q: How do I care for my crystal bracelet and the exclusive injection tool? A: Please avoid exposing your crystals and jade to strong acids, alkalis, and bath products. We recommend taking the bracelet off before showering. After each use of the injection tool, we advise rinsing the inside of the syringe with warm water or a small amount of alcohol, and letting it air dry in a well-ventilated area so it is ready for your next scent change.

IV. Shipping & Returns

Q: Which countries do you ship to, and how long does it take? A: We currently primarily serve the North American and European markets. Normally, orders are processed and shipped within 5 business days, and standard shipping takes 7-12 business days.

Q: Can I return or exchange the product if I'm not satisfied? A: We want SloWisp to bring you pure joy. If you are not satisfied with your standard product, we accept returns and exchanges within 15 days of receipt, provided that the bracelet is unworn and The Breath Bead has not been filled with any fragrance liquid. Please note: Due to their unique and personal nature, all customized bracelets are final sale and are not eligible for returns or exchanges. Thank you for your understanding.